Skip to content

Cart

Your cart is empty

Refund policy

Returns and Exchange (United States)


Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase, you should print your order confirmation and send us back inside the return package.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 8 -10 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@salimehstore.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for other item, send us an email at info@salimehstore.com and send your item to:
SALIME RETURNS
20340 Ne 15th ct 
Miami, Florida 
33180, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:
SALIMEH RETURNS
20340 Ne 15th ct
Miami, Florida 
33180, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Returns and Exchange (COLOMBIA)


Our policy lasts 5 working days from the time you receive the package. If 5 days have gone by since you received it, unfortunately we can’t offer you an exchange.

To be eligible for an Exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase, you should print your order confirmation and send us back inside the return package.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Exchange (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and a credit will automatically be applied to your account or as a gift card, within a certain amount of days. If you need to exchange it for a different item, send us an email at info@salimehstore.com 

Sale items (if applicable)
Only regular priced items may be exchange, unfortunately sale items cannot be returned.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:
Departamento de devoluciones Salimeh
Yesid Rodino
Calle 14 #14-58 cerete, Cordoba, Colombia
Phone: 3205741883

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


Returns and Exchange (REST OF THE WORLD)

If you are not completely satisfied with your purchase, let us know within 14 days of purchasing your item. You then have a further 14 days to return the item to us. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size / colour if preferred. Please note:

  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods
  •  The cost of returning the item to us is your responsibility.
  •  The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

Returning Address

Returns Dept
Salimeh
20340 NE 15TH COURT
Miami, Florida, 33180